Privacy Policy for BrambleWash
At BrambleWash, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information gathered through our website and during the provision of our automotive cleaning services.
By using our site or engaging with our services, you agree to the terms outlined in this policy.
Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identification Information: This includes information you voluntarily provide when you book a service, make an inquiry, subscribe to our newsletter, or contact us directly. This data may include your name, email address, phone number, vehicle details (make, model, registration), and physical address for mobile services.
- Service-Related Information: Details related to the services you request, your service history with BrambleWash, and any preferences or special instructions you provide regarding your vehicle cleaning.
- Payment Information: When you make a payment, we process necessary transaction details. Please note that we do not store sensitive payment card details on our servers; these are handled by secure, third-party payment processors.
- Technical Data: This includes information about your device and how you interact with our site, such as your IP address, browser type, operating system, referral sources, pages visited, and timestamps. This data is collected automatically through cookies and similar technologies.
How We Use Your Information
We use the collected information for the following purposes:
- To provide and manage the automotive cleaning services you request, including exterior and interior car cleaning, eco-friendly hand wash, mobile car wash services, detailing and polishing, and fleet cleaning solutions.
- To communicate with you regarding your bookings, service updates, confirmations, and inquiries.
- To process your payments and manage your account.
- To improve our services, website, and customer experience by understanding how our site is used and what services are most popular.
- For marketing and promotional purposes, with your consent, such as sending updates about new services, special offers, or other news by email. You can opt-out of these communications at any time.
- To ensure the security of our website and services, and to prevent fraud.
- To comply with legal obligations and enforce our terms and conditions.
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties for their marketing purposes without your explicit consent. We may share your information with:
- Service Providers: Third-party companies that perform services on our behalf, such as payment processing, website hosting, analytics, and customer support. These providers are bound by confidentiality agreements and are only authorised to use your data as necessary to provide the services to us.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Data Protection Rights
Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have certain rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.
Cookies
Our website uses cookies to improve your browsing experience. Cookies are small data files placed on your device. They help us analyse website traffic, remember your preferences, and provide relevant content. You can manage your cookie preferences through your browser settings.
Links to Other Websites
Our website may contain links to external sites that are not operated by us. We have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
BrambleWash may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page. We encourage you to review this policy periodically for the latest information on our privacy practices.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
BrambleWash
315 Ashbourne Road, Unit 4B
Derby, Derbyshire
DE22 3QH
United Kingdom